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Application SUPPORT Engineer

Salary
£36000 - £40000 per annum
Location
England, Berkshire
Type
Permanent
This vacancy has now expired.

My client based in Berkshire are currently seeking an Application Support Engineer to join their growing and exciting organisation on a permanent basis.

The role


  • Autonomously identify and solve new and evolving technical issues with urgency.
  • Take ownership of delivering and exceeding customer SLA commitments and expectations.
  • Assist customers with technical questions relating to software (including but not limited to internet browsers, website hosting software, etc.).
  • Maintain a positive interactive and collaborative working relationship with Product Management and Product Teams.
  • Manage and maintain second level escalated customer support tickets from receipt through resolution.

  • Requirements


  • Technical college degree or equivalent work experience.
  • 3+ years of related experience in a customer facing technical position require to solve complex issues.
  • Ability to troubleshoot HTML, JavaScript, and CSS.
  • Ability to troubleshoot SQL.
  • Functional knowledge of major internet browsers and their configuration
  • Functional knowledge of desktop OS systems (Windows and Mac).
  • Understanding of the use and configuration of major Internet browsers.

  • For immediate consideration please forward your most up to date CV.