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Application SUPPORT Engineer

£36000 - £40000 per annum
England, Berkshire
This vacancy has now expired.

My client based in Berkshire are currently seeking an Application Support Engineer to join their growing and exciting organisation on a permanent basis.

The role

  • Autonomously identify and solve new and evolving technical issues with urgency.
  • Take ownership of delivering and exceeding customer SLA commitments and expectations.
  • Assist customers with technical questions relating to software (including but not limited to internet browsers, website hosting software, etc.).
  • Maintain a positive interactive and collaborative working relationship with Product Management and Product Teams.
  • Manage and maintain second level escalated customer support tickets from receipt through resolution.

  • Requirements

  • Technical college degree or equivalent work experience.
  • 3+ years of related experience in a customer facing technical position require to solve complex issues.
  • Ability to troubleshoot HTML, JavaScript, and CSS.
  • Ability to troubleshoot SQL.
  • Functional knowledge of major internet browsers and their configuration
  • Functional knowledge of desktop OS systems (Windows and Mac).
  • Understanding of the use and configuration of major Internet browsers.

  • For immediate consideration please forward your most up to date CV.