Senior IT Service Delivery Manager
Public Sector Client
Canary Wharf, London/Hybrid (2 days p/w in office)
£75,000-£81,000 + Benefits
Roc Search have partnered with a well-established Public-sector client who are looking for a Senior IT Service Delivery manager to join the team on a permanent basis.
The successful candidate would be involved in owning the IT services, suppliers, and budget for the organisations day-to-day operations. You would be accountable for IT contract strategy and management, including negotiations and service level agreements. You will manage relationships with key suppliers and stakeholders, ensuring a consistent touchpoint with the IT team. Additionally, you will stay abreast of industry trends and best practice in supplier management and IT procurement.
Main duties:
- Manage supplier relationships: Oversee the contractual relationships with around 80 IT operational suppliers, ensuring that there is compliance with legislation and the organisations financial and procurement policies.
- Drive performance excellence: Monitor supplier performance by producing monthly performance reports, addressing service risks, and implementing improvement plans where necessary.
- Navigate risks with precision: Collaborate with procurement colleagues to identify, assess, and prioritise risks associated with IT suppliers, conducting thorough due diligence to evaluate risk profiles.
- Own the Budget: Manage the IT operational budget (circa £2m), tracking costs and making sure any service changes are accurately reflected.
- Champion service continuity: Manage and communicate service outages, working with suppliers to resolve issues swiftly, whilst conducting root cause analysis for major incidents to implement lasting improvements.
- Collaborate with stakeholders: Engage with stakeholders to align IT services with business needs, serving as the primary point of contact for key business stakeholders to ensure expectations are met.
- Have a strong commitment to equality, diversity, and inclusion.
Benefits
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- Flexible working arrangements.
- Career breaks and sabbaticals.
- Private medical insurance,
- Life assurance
- Season ticket loan,
- Bike loan
- 13.5% pension contribution
- Dicounted Gym membership
- Medicash plan
- + More
