IT Support & Infrastructure Analyst

  • £40000 - £45000 per annum
  • London
  • Permanent

Job Title: IT Support & Infrastructure Analyst

Job Type: Permanent

Location: South East London

Salary: £40,000-£45,000 (Dependant on experience)

Skills: 1st Line Support, Networking, CCNA, MSCE, Azure VMs, Cyber Security,Tennable io/Nessus, O365, Hyper V,

My client work closely with members of the Police with Savings and Investments. They are looking for a IT Support and Infrastructure Analyst to join the team on a permanent basis. They are looking for someone who has good skills in 1st Line support and presents professionally to users, but keen to learn more about Infrastructure and Cyber Security

The role includes;

- Network Infrastructure Support and Maintenance
- Security
- Business Continuity
- Financial
- Risk Management
- Documentation Planning and Reporting
- Audits

Essential skills;

* 5+ years in an IT support and infrastructure role.
* Hold applicable MCSE, CCNA or equivalent industry certification(s).
* Understanding of working in a regulated financial services environment.
* Experience of IT network support/administration in an SME.
* Knowledge of current cyber security threats and of how to mitigate them. Monitoring
vulnerability landscape through management tools such as Tenable IO/Nessus and
penetration testing with a third-party tester.
* Experience in the configuration of firewalls and network equipment. Support of VPN clients
for remote workers.
* Experience of management and support of a VOIP telephony system and associated
hardware and software, particularly one that supports a contact centre.
* Happy to provide user support at all levels.
* Understanding of data protection regulations and how this relates to the IT provision in a
* Experience in developing, maintaining, and supporting business continuity processes.
* Experience in Office 365 and Microsoft Azure support as well as other SAAS solutions.
* Experience in standard IT office applications, including Microsoft Office.
* Experience in maintenance of Microsoft Servers and Microsoft endpoint clients.
* Virtualisation skills with Azure VMs and Microsofts Hyper-V
* Demonstrable analytical and problem-solving skills.
* Demonstrable organisational and planning skills.
* Project management skills.
* Excellent communication skills both orally and in writing.

Short term;

Month 1 - Learn the basic structure of the organisation's technical systems and be able to
effectively communicate with staff to begin working on support and BAU tasks.

* Month 3 - Become familiar with the inner workings of the business and how that relates
to systems. At this point begin to be seen as a go to person for BAU tasks and support
coordination to relieve pressure from the IT Support & Infrastructure Manager.

* Month 6 - Fully integrated into the IT support and Infrastructure team and to move into
owning processes and project work through to completion. Able to coordinate with IT
Development colleagues and the wider business to plan and prioritise workload on own
initiative as well as with the Head of Technology.

Conail Gallagher Managing Consultant

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