Level 2 Helpdesk Technician
BBBH95576_1768900787
Posted: 20/01/2026
- Negotiable
- London
- Permanent
Exciting Opportunity: Level 2 Helpdesk Technician
Join a dynamic team dedicated to delivering top-tier IT support and solutions that empower businesses to thrive. As a Level 2 Helpdesk Technician, you will be a key player in troubleshooting and resolving complex technical issues across diverse platforms, ensuring seamless user experience and high customer satisfaction. Your expertise will support the deployment, maintenance and optimization of client IT environments, making a tangible impact on their productivity.
Required Skills:
- Proven experience in a busy IT Helpdesk environment
- Strong troubleshooting skills for hardware, software, and network issues
- Proficiency with ticketing systems, remote support, and documentation
- Knowledge of Active Directory, Office 365, and basic networking (TCP/IP, DNS, DHCP, VPNs)
- Experience configuring devices and accounts for new users
- Basic understanding of Azure and AWS
- Familiarity with Windows, macOS, and Linux environments
- Excellent communication and customer service skills
Nice to Have Skills:
- Experience with mobile device support and email configuration
- Knowledge of command prompt and event viewer diagnostics
- Collaboration with senior technicians or third-party vendors
Preferred Education & Experience:
- Relevant certifications or training in IT support
- Previous experience handling advanced troubleshooting tasks
Other Requirements:
- Ability to work in a fast-paced environment, including overtime or on-call hours
- Willingness to attend on-site support when needed
If you're driven by problem-solving, customer service, and technology, we want to hear from you. Take the next step in your IT career - apply now.
Samee Khan
Associate Recruitment Consultant