Level 3 MSP Support Engineer
BBBH95650_1769531237
Posted: 27/01/2026
- Negotiable
- City Of Manchester, Greater Manchester
- Contract
Level 3 MSP Engineer - (Contract / Temp-to-Perm)
IR35: Determination TBC
This position is open on a contract basis, with potential to convert to permanent following an initial period.
Key Responsibilities
- Senior Escalation & Technical Leadership
- Act as the final escalation point for complex technical issues, diagnosing and resolving problems beyond Level 1-2 capability
- Typical escalations include advanced Azure AD / Entra ID and Intune synchronisation issues, security posture configuration, network connectivity challenges, and patching failures
- Project Delivery
- Lead and deliver client projects end-to-end, from design through to implementation and handover, including:
- On-premise to Azure migrations (Azure Virtual Machines, Azure Virtual Desktop)
- Modern Workplace rollouts (Microsoft 365, Intune, security baselines)
- Client onboarding and transition from incumbent suppliers
- Guide clients through Cyber Essentials and Cyber Essentials Plus, including gap analysis, remediation, and evidence preparation
Cloud & Security Expertise
- Act as the organisation's Azure Subject Matter Expert, defining best practices for deployment, security, and cost optimisation
- Design and deploy secure Conditional Access, MFA, and device compliance policies across multi-tenant environments
- Support expansion into emerging technologies such as VDI and cloud automation, helping shape future service offerings
Knowledge Sharing & Mentorship
- Create and maintain high-quality documentation, including Knowledge Base articles and Work Instructions
- Deliver workshops and structured knowledge-sharing sessions to upskill engineers
- Conduct peer reviews and escalation debriefs to improve team capability and service quality
Core Skills & Experience
- Proven senior-level experience within an MSP environment (essential)
- Deep expertise across Microsoft Azure, Microsoft 365, and Modern Workplace technologies
- Strong experience with:
- Intune (Windows management)
- Identity management, Azure AD / Entra ID, AAD Connect
- PowerShell automation and security configuration
- Demonstrated delivery of infrastructure, cloud, and security projects
Technical Exposure (desirable):
- Intune, Addigy (MacOS MDM)
- Microsoft 365, Google Workspace
- Azure, AWS, GCP (Infrastructure, Networking, Virtual Desktop)
- Windows XP-11, Windows Server 2003-2025, macOS, Ubuntu Linux
- Networking: WAN, LAN, SD-WAN, VLANs
- SonicWall, Meraki, DrayTek, Cisco, Juniper, Ubiquiti
- Microsoft Purview / DLP, SharePoint
- SQL Server
- NMAP, penetration testing tools
- ESET (AV, EDR, patching), vulnerability management
- Backup & DR: Acronis, Azure, Windows Server
Personal Qualities
- Thrives in the pace and variety of MSP life
- Logical, analytical problem solver who enjoys complex troubleshooting
- Clear communicator, able to explain technical issues to both engineers and customers
Location & Working Pattern
- Hybrid working: typically 2 days per week working from home
- Standard hours: 9:00am - 5:00pm, no weekend work
- Alternative working patterns may be considered
Office locations:
- Manchester (M2 2BG)
- Cheshire (SK10 4TG)
Anish Mistry
Principal Recruitment Consultant