Technical Support Engineer
BBBH94042_1751918842
Posted: 07/07/2025
- £35000 - £45000 per annum + Plus package
- Redhill, Surrey
- Permanent
Technical Support Engineer
My fantastic client in Redhill are currently looking for a Technical Support Engineer to come on board on a permanent basis. The role is to be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively.
Main Purpose of Job:
- To be a committed and pro-active Shift Engineer within the Support Team delivering service for a global customer base across the complete technical portfolio
- To provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment. Covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules.
- To monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre (GCSC), ensuring proactive management of process and procedures for the benefit of other team members and our customers.
- To ensure reactive Monitoring Alerts across the technical estate are understood and managed to resolution inline with our Service Level Agreements and KPIs.
- To ensure an understanding of all of the product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required
As part of the IT Infrastructure support team, responsibilities will include:
- Build/Maintain the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring)
- Build/Maintain the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering
- Build/Maintain the Telephony equipment and servers, installation of telephones onto desks.
- Carry out RF troubleshooting and interpret satellite link statistics to help resolve satellite related problems and to provide ad hoc network reports as requested by both internal and external customers.
Experience/Skills/Qualifications
- Customer Service / Network Operations Experience / Technical Engineering experience
- Previous experience working with the MOD ideally using or providing support of equipment we support
- Inmarsat and/or VSAT operational, service or technical experience
- Inmarsat Satellite Maritime Customer Equipment.
- Intellian, Seatel and T&T VSAT equipment.
- Inmarsat Land Mobile systems including BGAN's, Iridium and Thuraya & GX
- Practical experience of IP networking (CCNA/JNCIA etc)
This is a permanent role offering up to £35-40k per annum.
If you are a Technical Support Engineer with experience of IT, Networks, Firewalls and Satellite Antenna Systems then please forward your CV over to me asap as interviews are being arranged immediately.