IT Manager

IT Manager
Salary: Up to £50,000 + Excellent Benefits
Location: Macclesfield (Hybrid)
Industry: Internal, Central IT Shared Service Centre

A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead or a senior engineer ready to step up, within a supportive environment offering strong progression.

What's on Offer

• Up to £50,000 salary
• 25 days annual leave + 8 bank holidays
• Paid training and development
• Travel subsidy
• Life assurance
• Enhanced pension
• Regular company social events
• Hybrid working
• Clear career progression

The Role

• You'll lead a team of 5 IT support engineers
• Overseeing day-to-day IT operations and infrastructure support
• Helpdesk performance
• Service delivery, while driving improvements across systems and processes.
• The role can be hands-on or more management-focused, depending on your strengths & ambitions.

Key Responsibilities

• Lead and develop a team of 5 IT Engineers
• Oversee IT support operations and helpdesk performance
• Manage escalations up to 3rd line
• Monitor and improve SLAs and KPIs
• Support IT projects and system upgrades
• Maintain documentation and improve processes
• Align IT services with business needs

About You

• Strong IT support background (ideally up to 3rd line)
• Leadership experience or ready to step into management
• Strong understanding of SLAs, KPIs, and service management
• Confident handling escalations and complex issues
• Able to balance technical and managerial responsibilities

Essential Skills

• Microsoft 365 & Intune
• Strong Azure experience
• Servers, Virtual machines
• Backups, Networking

If you're looking to step into a leadership role or grow within a well-supported IT function, we'd love to hear from you