IT Operations Associate

IT Operations Assistant

This role supports the Senior IT Operations & Service Manager with the day-to-day administration and coordination of IT activities. It sits within the IT Operations team and focuses on ensuring processes, reporting and supplier-related tasks are handled efficiently.

You'll also support the rollout and use of Microsoft 365 tools across the organisation, particularly from a coordination and user support perspective.

Responsibilities

• Provide administrative support to the Senior IT Operations & Service Manager
• Support the rollout and adoption of Microsoft 365 (e.g. Teams, SharePoint)
• Assist with internal communications and basic user training
• Coordinate with suppliers and maintain vendor records
• Raise and track purchase orders, invoices and support budget tracking
• Maintain spreadsheets, trackers and departmental documentation
• Produce regular reports on IT performance (e.g. KPIs, SLAs)
• Support general coordination of IT operational activities

Requirements

• Experience in an IT support, IT admin, or operations environment
• Basic working knowledge of Microsoft 365
• Strong organisational skills and attention to detail
• Comfortable supporting administrative and coordination tasks
• Good communication skills and ability to work with internal stakeholders

Location

London (Hybrid Working)

Salary

£39,554 - £45,732 depending on experience